Support
Need help?
Something not working on site, or a question about your account? Email us. We answer on working days, usually the same day.
Contact
In your email, please give your company name, the type of device (iPhone, iPad or Apple Watch) and, if it’s about a site, the site number. A screenshot also helps us a lot.
Frequently asked questions
I don’t get a sign-in code.
First look in your spam or junk mail folder. Check that your email address is spelled correctly. You can only sign in with an address that belongs to a company in WerfHero or that has been invited. If not, ask your company’s admin to invite you.
My photos aren’t in OneDrive or SharePoint yet.
With no signal, photos, daily reports and documents stay in the queue on your device. They are sent automatically as soon as you have signal again. Under More › Uploads you can see what still has to go.
How do I add someone to my crew?
As admin, go to More › Manage crew in the app, or to app.werfhero.be on your computer. There you invite new people with their email address and choose which crew they are in. If someone leaves, you remove them there too. Their access stops straight away.
Where do I sign in as admin on my computer?
At app.werfhero.be. You sign in with your email address and the code you get by email. There you manage who is in your crew, which sites someone sees, your seats and your subscription.
How do I check in on site?
Open the site and tap Check in when you start. You can also do this at the top of Home. When the work is done, tap Check out. If you are still checked in on another site, the app asks if you want to switch. Your admin sees in Who’s where who is checked in on which site. WerfHero doesn’t track you with GPS.
How do I use WerfHero on my Apple Watch?
Install WerfHero on your iPhone and sign in there. The watch takes your sites, your language and your check-in from your iPhone. On your wrist you check in or out, open the route to the site and call 112 in an emergency. App not on your watch yet? Open the Watch app on your iPhone and install WerfHero under Available Apps. You need an Apple Watch with watchOS 10 or later.
How do I change the language?
Tap NL, FR, TR or EN at the top of Home, or go to More › Profile & settings › Language. Everyone in the crew picks their own language.
I don’t get notifications for new messages.
Check in your device settings that notifications for WerfHero are switched on. Signing out and signing in again sometimes helps too.
Where can I see if a KLIP plan is in order?
Open the site and choose KLIP plans. There you see whether the plans are in order, about to expire or missing. You still make the plan request itself via KLIP.
I have a new phone.
Install WerfHero on your new device and sign in with your email address. Your sites, crews and messages are there straight away. Your photos and documents were already in your company’s Microsoft 365. Please note: anything still waiting in the queue on your old device must be sent first.
Delete your account
Want to delete your WerfHero account and the data that goes with it? This is how it works:
- Open the app and go to More › Profile & settings › Delete account. If you no longer have access to a company, the Delete account button is also on that screen. If it doesn’t work in the app, email support@werfhero.be from the email address you sign in with.
- If you are the only user of a company with a paid subscription, first cancel the subscription via Manage subscription at app.werfhero.be. If you are the only admin of a company that still has other members, first make someone else admin.
- Confirm with Delete permanently. We erase your account, your memberships, your check-ins and your push tokens from our server; they disappear from the backups within 30 days. Messages you sent in a conversation of your company stay in that conversation, without your name.
Demo account: if you use the demo, you delete your demo account in the same place (More › Profile & settings › Delete account). We then erase your email address, name, company, mobile number and demo usage from our server.
Good to know: photos, PDFs and documents are stored in your company’s Microsoft 365, not with us. They are not deleted automatically. Your company decides about that. Data we have to keep by law, such as invoices, we keep for as long as the law requires. More information in our privacy policy.