Terms and conditions

1. Parties

These terms apply between MSE Solutions BV (MSE GROUP), Ledehof 3, 9160 Lokeren, Belgium, company number BE 0792.333.414, hereinafter “WerfHero”, and the company that uses WerfHero, hereinafter “the customer”. By creating an account or using the app, the customer accepts these terms. WerfHero is intended for professional use by companies.

2. The service

WerfHero is an app for iPhone and iPad (later also Android), with an Apple Watch app and an admin panel at app.werfhero.be, with which groundworks contractors manage their sites, photos, daily reports, KLIP plans, LMRAs, planning, messages, inspections and check-ins on site. Which features are available depends on the chosen plan (Basis, Pro or Premium). What each plan includes is listed on werfhero.be under Plans.

WerfHero is a tool. The customer remains responsible for complying with the law, among other things on safety on site, KLIP plan requests, inspections of equipment and the accuracy of reports. A message or status in the app never replaces your own check on site.

3. Trial period and subscription

• A new company can try WerfHero free for 7 days. A free trial is possible only once per company, per person and per Microsoft 365 environment. After the trial period, a paid subscription is needed to keep working: without a subscription the app and the admin panel are closed (the files stay in the customer’s own Microsoft 365). Without a subscription, nothing is charged.
• The subscription is taken out per company. Each plan has a fixed price per company, with a number of users included. More users than the plan includes can be added on request at an agreed price. Prices are excluding VAT and follow the price list on werfhero.be that applies at the time of ordering.
• The customer chooses to pay monthly or yearly. The yearly price is 10 times the monthly price: when paying yearly, the customer gets 2 months free.
• Launch offer: a new customer who starts their subscription on or before 31 March 2027 gets 30% off their first 3 paid months. With monthly billing, the discount applies to the first 3 monthly invoices; with yearly billing, the same amount (30% of 3 monthly prices) is deducted once from the first yearly invoice. The discount starts with the first payment; the free trial does not count towards it. After that, the regular price applies. The offer applies once per company and cannot be combined with another discount.
• The customer’s admin starts the subscription in the admin panel at app.werfhero.be (payment via Stripe) or in the app (via the App Store or Google Play, with that store’s 7 days free). A subscription via the App Store or Google Play is managed, cancelled and, where applicable, refunded through that store, under its terms. If a payment fails, access may be restricted after a short period until the payment is in order. After a full refund or a disputed payment, access is restricted immediately.
• The admin manages the plan, number of users, payment method and invoices in the customer portal (Manage subscription at app.werfhero.be).
• The subscription renews automatically, unless it is cancelled before the end of the current period.

4. Use and accounts

• The customer’s admin decides who gets access, which crew someone is in and which sites they see. The customer is responsible for what its users do in the app.
• Accounts are personal. Don’t share sign-in codes.
• It is not allowed to use the app for unlawful purposes, to get around the security or to overload the service.
• Bullying, threats, hate, discrimination, sexual content and anything unlawful are not allowed in messages and photos. To report a message, press and hold it. We review every report and can block an account.

5. Your data

Photos, PDFs and documents are stored in the customer’s Microsoft 365 (OneDrive or SharePoint) and remain the property of the customer. For this, the customer needs its own Microsoft 365 environment and remains responsible for its contract with Microsoft. How WerfHero handles personal data is explained in the privacy policy.

6. Availability

We do our best to keep WerfHero available at all times, but cannot guarantee uninterrupted operation. We plan maintenance outside working hours as much as possible. Working with no signal remains possible: data is sent as soon as there is a connection again. We may improve the app and change features, without reducing the core of the chosen plan.

7. Liability

WerfHero is liable for damage caused directly by a fault of WerfHero, limited to the amount the customer paid in the 12 months before the damage occurred. WerfHero is not liable for indirect damage, such as loss of profit, delays to works or damage to pipes and cables. This limitation does not apply in case of intent or gross negligence.

8. Termination

The customer can cancel the subscription in the customer portal (Manage subscription at app.werfhero.be), effective at the end of the current period. The subscription then runs until the end of that period and is not renewed. WerfHero can suspend or end access in case of a serious or repeated breach of these terms or non-payment. What happens to the data on our server after termination is described in the privacy policy. The files in the customer’s Microsoft 365 simply stay with the customer.

9. Applicable law

These terms are governed by Belgian law. Disputes that cannot be settled by mutual agreement are brought before the competent courts of the district where WerfHero has its registered office. Questions about these terms? Email info@werfhero.be.